ACCEPTABLE USE POLICY
This Acceptable Use Policy ("Policy") governs your access to and use of our websites, web or mobile applications, digital infrastructure, online communities and related systems (together, the "Platform"). This Policy applies to all users, including those accessing Gymnastics Growth® Academy ("GGA"), Gymnastics Leaders ("GL"), GymnasticsOS® or any other content or services delivered through the Platform, and to anyone joining our launch lists, waiting lists or referral programmes. References to "Programme" have the meaning given in the applicable Membership Terms where such terms apply.
By accessing or using the Platform, you agree to comply with this Policy. Breach of this Policy may result in suspension or termination of access, removal from Programmes, forfeiture of referral programme positions or rewards, charges for unauthorised usage, and legal action.
Where this Policy requires our prior written consent, written confirmation by email from support@gymnasticsos.com constitutes such consent.
LAWFUL USE
You must use the Platform only for lawful purposes and in accordance with applicable laws and regulations. You must not use the Platform in any way that is fraudulent, misleading, harmful, abusive, defamatory, discriminatory, threatening or unlawful.
ACCOUNT SECURITY AND LICENCE COMPLIANCE
Your account is personal to you. Access is authenticated by a single-use code sent to your registered email address. You must not disclose or forward that code, or permit any other person to access the Platform using your account.
Single-user licences, including individual Gymnastics Growth Academy memberships, are strictly personal and may not be shared under any circumstances. Organisational licences, being Gymnastics Leaders and Gymnastics Growth Academy organisational licences, are limited to authorised users within the purchasing organisation and are subject to any user limits purchased.
The following constitute a material breach of this Policy: circumventing licence restrictions; sharing access to your account; creating multiple accounts in order to exceed limits or to influence features or referral mechanics; and deliberately attempting to access content outside the scope of your membership. Attempting to open content to which you do not have access, where access is then refused by the Platform, does not constitute a breach.
We monitor usage patterns, sign-in activity and access behaviour in order to identify misuse. Our Privacy Policy sets out what that monitoring involves.
RESPECTING OUR CONTENT
Ownership of the content available through the Platform, and the licence granted to you in respect of it, are set out in our Website and Platform Terms of Use.
You must not record, screen-capture, or download (except where expressly permitted) any live or recorded session, and you must not redistribute or publicly display any such session. You must not remove copyright notices, branding or proprietary markings. You must not provide content obtained through the Platform to any person not entitled to receive it.
AUTOMATED ACCESS AND SCRAPING
You must not use automated systems, bots, crawlers, scrapers, spiders, AI harvesting tools or similar technologies to access, extract, monitor or copy any content, data or materials from the Platform without prior written permission.
You must not use Platform content, including text, video, frameworks, structured data or any other material, to train, fine-tune or evaluate any artificial intelligence or machine learning model without our express written consent.
You must not attempt to reverse engineer, decompile, disassemble or otherwise derive source code, algorithms, proprietary models or frameworks from the Platform.
DATA PROTECTION AND PERSONAL DATA
You must not upload, submit or share personal data unless you have a lawful basis to do so and are authorised to share that data.
You must not use the Platform as a medical, safeguarding, disciplinary or incident record system, and you must not upload health records, safeguarding reports, disciplinary records, or any material relating to a criminal allegation.
You may share information concerning your club's gymnasts with that club where your duties require it. You must not share information identifying a child with any person outside the club at which that child trains. Our Website and Platform Terms of Use set out the scope of this restriction. Where you are uncertain whether particular information may be shared, you should refer the matter to your club.
Where a Member Club holds an organisational licence, that club's obligations as data controller, including accuracy, lawful basis, parental consent and its safeguarding duties, are set out in our Club Data Processing Agreement.
You must not misuse reporting data, engagement analytics or certification data provided through the Platform.
PHOTOGRAPHS AND VIDEO OF CHILDREN
You must not upload, send or store any photograph, video or audio recording of a child on any part of the Platform, including messages, group conversations, club channels, profile photographs and uploaded documents. This restriction applies irrespective of any permission you may hold from a parent or guardian to make the recording.
You must report any image or recording of a child that you encounter on the Platform to us without delay. We will remove such material without notice, and we may restrict or terminate access and report the matter to a club, a governing body or the police.
Our Website and Platform Terms of Use set out this restriction in full, together with the alternative arrangements you should use and the circumstances in which the position may change.
COMMUNITY CONDUCT
Where the Platform includes community areas, discussion groups, chat functions, direct messaging, organisational channels or live sessions, you must conduct yourself respectfully and professionally.
You must not harass, intimidate, threaten, bully, discriminate against or defame other participants. You must not share another user's contact details, including phone numbers, email addresses or home addresses, with third parties without their consent. Confidentiality obligations between Members are set out in our Membership Agreement.
Where another member conducts themselves in this way towards you, you may block that member and report them to us from within the Platform. Reports are recorded so that repeated conduct may be identified across separate incidents.
You must not misuse the report or block functions, whether to harass another member, to pursue a personal dispute, or to make a claim you know to be untrue. A report made in bad faith is itself a breach of this Policy.
We may remove content, or remove participants, that breach these standards.
MEMBERS UNDER 18
Members aged 16 and 17 use the Platform alongside adult members, and the following obligations apply to every member in relation to them.
Conversations between an adult member and a member under 18 are chaperoned. Our Website and Platform Terms of Use set out how chaperoning operates. You must not attempt to avoid, remove or circumvent a chaperone, and you must not invite or encourage a person under 18 to continue a conversation by any other means, including another platform, telephone or in person.
You must not request personal contact details, photographs or location information from a member under 18, and you must not arrange to meet a person under 18 through the Platform.
Breach of this section is treated as a breach of the most serious kind. It will ordinarily result in immediate removal from the Platform, and we may report the matter to the police, to a governing body or to your employer.
COMMERCIAL USE AND SOLICITATION
You must not use the Platform to promote, market or sell products or services to other participants without our prior written consent. This restriction applies to your profile, your handle, your About description, direct messages, club channels, group conversations, uploaded content and any club page you control.
Identifying your club or employer, describing your role, and linking to the club for which you work are permitted. You must not post links, contact details, discount codes, prices, booking links or calls to action intended to direct members away from the Platform for the purpose of a sale, and you must not send unsolicited promotional content, mass messages or commercial approaches through any messaging function.
We may examine profiles, handles, club pages and other content published on the Platform for links and calls to action, and refer them for review. We do not scan the content of your messages for this purpose. We may remove offending content without notice, and repeated or deliberate breaches may result in termination of your access.
Enquiries regarding commercial arrangements, including approved partner status, should be directed to support@gymnasticsos.com.
You must not use Platform content to develop a product or service that competes with us. The No Competitive Use section of our Website and Platform Terms of Use sets out the scope and duration of that restriction.
SECURITY AND SYSTEM INTEGRITY
You must not introduce malware, viruses, trojans, worms, logic bombs or other harmful material. You must not attempt to gain unauthorised access to servers, databases, systems or infrastructure connected to the Platform. You must not conduct denial-of-service attacks or attempt to disrupt service availability or performance.
SERVICE NOTICES
We may display notices within the Platform concerning the status of the service. You must comply with any instruction contained in such a notice, including a request not to submit or amend information while a fault is being addressed.
MISREPRESENTATION AND CERTIFICATION
You must not falsely represent any association, endorsement, accreditation or qualification arising from participation in our Programmes. Certifications must not be described in a way that suggests government regulation, external accreditation or governing body endorsement unless expressly stated by us in writing.
You must not impersonate another person or organisation, or hold yourself out as working for a club to which you are not linked.
LAUNCH LISTS AND REFERRAL PROGRAMMES
Where you participate in a launch list, waiting list or referral programme operated by us, you must do so in good faith. You must not create multiple accounts, submit fake or fabricated signups, use automated tools to generate referrals, incentivise individuals to sign up under false pretences, or otherwise manipulate the referral mechanics.
We may invalidate any referral activity we reasonably believe to be fraudulent, remove offending accounts from the list, forfeit any leaderboard position or associated reward, and disqualify the responsible user from current and future referral programmes. Leaderboard positions and any associated benefits are provided at our discretion and may be adjusted, withdrawn or modified at any time.
MONITORING AND ENFORCEMENT
We may monitor use of the Platform for compliance with this Policy, our Membership Terms and applicable law. Our Privacy Policy sets out what we monitor and why.
Where we reasonably believe a breach has occurred, we may suspend or terminate access without notice, restrict reporting access, forfeit referral programme positions, or pursue legal remedies. Serious breaches may be reported to the relevant authorities.
A certification you have been awarded remains yours. We will withdraw a certification only where that certification was obtained dishonestly, including where an assessment was not your own work or the evidence submitted in support of it was falsified.
Where an organisational licence has been used by more individuals than it permits, you must pay our standard published fee in respect of each additional individual, for the entire period during which they had access. That amount is payable on demand, and we may suspend access to the account until it is paid.
Payment does not discharge the breach. Where the excess use was deliberate or substantial, we may in addition terminate the licence, decline to renew it, and withdraw access for all users on the account, whether or not the sum due has been paid.
Where we restrict or terminate your access, you may contact us at support@gymnasticsos.com for an explanation and to request that the decision be reviewed.
RELATIONSHIP WITH OTHER AGREEMENTS
This Policy forms part of our Website and Platform Terms of Use, our Membership Terms and any applicable contractual agreement. In the event of conflict, the document most specific to the issue shall prevail.
CHANGES TO THIS POLICY
We may update this Policy from time to time. The version published on the Platform at the time of use applies. Where a change is material, we will bring it to your attention, and we may require you to accept the updated Policy before you continue to use the Platform.